Category Archives: Board risks

Overcoming the knocks that take you off the road

bumped coffee 3For anyone who has a social media profile or has thought about establishing one, the key thing everyone tells you is that you have to post regularly. So, as I observe that there has been a gap of just over a year since my last post on this blog, I give thanks to you for still reading, particularly if you might have been a follower from sometime between early 2013 when I started and late last year when I last posted.  The gap is significant and the return is overdue, but as I reflect, I can’t help but draw the analogy between life events, work plans and lessons learnt from others during this time.

Not long after my last entry on this blog, at a time when many were still wondering what the implications of a Trump presidency would be, two heartrending events occurred in my own life, throwing me off the proverbial track.  One was the unexpected loss of my father, who was a mentor and advisor to me and a constant source of inspiration.  Before I had time to come to terms with this gap in my life, my husband was literally knocked off the road while on his bike, and sustained major physical injuries. Understandably, my focus became helping him to recover his health and normal life. Thanks to his determination and resilience, he is healthy and well again and is focused on resolving the last of his injuries in order to achieve a full recovery. While his resilient spirit and refusal to be a victim and to get back to normal life as soon as possible were a major contribution, so too were the team of medical specialists and family and friends who supported him. He could not have returned to riding and work if it hadn’t been for this external assistance.

Over a period of a few months this year, I have also had the chance to work with a group of dedicated individuals who serve on the board of a profit-for-purpose organisation.  I say dedicated, because this group of directors could see that the organisation was struggling and they were afraid that it might stray off the road and come to grief, undoing years of valuable contributions, and adversely affecting many stakeholders.  They sought an external perspective to review their strategy, organisation and processes. The resulting feedback and revelations that explained why the organisation, and particularly the board, had come to this position, gave rise to a number of challenging conversations at board level.

To their credit, the directors persisted, making difficult decisions and hearing realities that were not always comfortable. They listened and discussed, regrouped and then focused on what the organisation was there for, who it served and what that really meant.  With their vision clearly articulated, the directors are now doing what a board should do: setting the strategy and culture of the organisation for the future and taking the stakeholders with them on the road to future success.

Having a goal is what it is about. Having a vision of what you want to achieve, or what you stand for, who you want to be, or what kind of work you want to do.  It doesn’t really matter how specific the vision is, especially in this age when what we might be doing in 10 years doesn’t exist yet today. What matters is having a vision or a goal.  For life throws curved balls in numerous forms – careless drivers, disruptive technology, relocation and all other kinds of things that can knock you or your organisation off the road you are on.  The trick is to keep focusing on the outcome or vision that you want for yourself or your organisation, and finding both the inner resolve and the external support you need – whether it be family, friends, mentors or experts – to help you move back on a path to achieving that vision.

Coffee count: 585

PS These blog posts will in future also appear on my website elev8advisory.com

The problem with “likes”

like-coffeeFor some years now, we have been living in a society where people don’t like to upset others. One might question whether “political correctness” has gone too far when we can’t have Christmas decorations at a public school for fear of upsetting non-Christian students and in many schools kids are taught that “everyone’s a winner”.

Well the results of the recent US election prove that not everyone’s a winner. Not just Hillary; thousands of people have demonstrated against the results of a democratic election because they didn’t get the outcome they wanted. They didn’t like the result.

While clearly Donald Trump and others have decided to throw political correctness out the window, it may well be much harder than that to escape from. The widespread use of social media has perpetuated political correctness in our lives. On Facebook, Instagram, Twitter and LinkedIn we have all become used pressing the “like” button. Only on YouTube are you able to give a thumbs-downif you don’t like something. My kids tell me that this is to avoid bullying online, but we all know it doesn’t need a “thumbs down” for bullying to take place on social media.

One of the effects of “liking” something on social media is that we are then led to other like-minded posts or sites. Algorithms are designed to suggest “other sites you might like”. And so, we can easily found our screens filled with information that confirms or strengthens the first idea, proposition or statement we liked.

This confirmatory process has implications for our children, society generally and our business leaders.

Our kids today have more information literally at their fingertips than they will every need. Their challenge is not to try to find the information but rather to discern bias, truth or otherwise, fact from opinion rather than just accepting what they read or believing that the first three “unsponsored” entries on Google are correct.

Another implication of only hearing and reading what we “like” is that we become affronted when we see something we don’t like – leading to a lack of resilience. We have people in democracies demonstrating against the results of free elections. We have trigger warnings being brought into universities in the US, UK and Australia to warn students that they may be about to hear something that they find upsetting – and here we’re talking about facts being presented, not just opinions. We are becoming less and less comfortable hearing things that we don’t “like”.

As individuals, with this awareness, we need to be honest with ourselves; honest about our understanding (or lack of) situations, people, teams, whatever it is we are dealing with. We have to cut through the things we like to hear and ask ourselves the hard questions, or perhaps ask others hard questions about us. And more importantly, we have to listen to the hard answers, even if we don’t “like” them. We need to not just hear the things we don’t like, we need to acknowledge and understand them in order to be able to really understand our situations and ourselves.

The risk of not listening to what we don’t like to hear is that individuals are likely to blame someone or something else. Hilary’s loss in the election has been blamed on many things, but was she listening to anyone telling her she wasn’t connecting with the people in the places she needed votes? In business, it will be the economy, the unions, the government rather than your own strategy, lack of planning, poor execution or lack of understanding of the markets compared to your offering that is the reason you are now dealing with an outcome you don’t like.

For leaders of companies, the risks that arise from this environment of accepting the information provided or hearing reports that confirm their opinions, are whether they are really listening to understand their customers, their employees and their stakeholders. The best businesses understand their customers’ wants – just as Donald Trump threw out political correctness in targeting the many disenfranchised voters underwhelmed by the political regime they had. Yes, companies receive negative feedback on social media as well as “likes”, but are they listening to those who aren’t shouting it from proverbial rooftops?

In the same way, boards too need to critically evaluate the information presented to them. Are they probing beyond what they have been told? Do they have a real understanding of all the available levers within the business and their status? Do they scratch beyond the surface of what management want the board to hear?

The US election was not just a wake up call for politicians around the world. It should be a wake up call for leaders everywhere as individually or collectively as management teams or boards to filter the information they are provided with, particularly if it comes through social media channels. Information that they may not like to hear needs to be sought out, heard and understood so that they can be truly well-informed and understanding of the implications. As a result, surprise outcomes are far less likely.

Coffee count: 491